Terms of Service

Last updated: 7 November 2026

Agreement to Terms

By accessing and using Kommodek's Commodity Trading & Risk Management (CTRM) platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

Service Description

Kommodek provides a cloud-based Commodity Trading & Risk Management platform that includes:

• Real-time position tracking and P&L management
• Contract lifecycle management
• Risk assessment and hedging tools
• Compliance and regulatory reporting
• Document management and certificates
• Analytics and reporting dashboards

User Responsibilities

As a user of the Kommodek platform, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Use the platform only for legitimate business purposes
• Comply with all applicable laws and regulations
• Not attempt to decompile or compromise the platform
• Not share your account access with unauthorized individuals
• Report any security vulnerabilities or issues promptly

Data and Content

Regarding data and content on the platform:

• You retain ownership of your trading data and business information
• You grant Kommodek a license to process your data for service provision
• We implement industry-standard security measures to protect your data
• We may use anonymized data for platform improvement and analytics
• You are responsible for the accuracy and legality of your data

Payment Terms

For paid subscriptions:

• Fees are charged in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• Prices are subject to change with 30 days notice
• Payment processing is handled through secure third-party providers
• Failure to pay may result in service suspension or termination

Service Availability

While we strive for maximum uptime, please note:

• We do not guarantee uninterrupted service availability
• Scheduled maintenance may cause temporary service interruptions
• We are not liable for losses due to service unavailability
• We aim to maintain 99.9% uptime for our cloud services

Limitation of Liability

To the maximum extent permitted by law, Kommodek shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to lost profits, trading losses, or data corruption. Our total liability shall not exceed the amount paid by you for the service in the preceding 12 months.

Termination

Either party may terminate the agreement:

• With 30 days written notice for convenience
• Immediately for material breach of terms
• If required by law or regulatory authorities
• Upon termination, you must export your data within 30 days

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

Contact Us

If you have questions about these Terms of Service, please contact us:

[email protected]

+27 (0) 12 345 6789

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